/* ==========================================================================
   10erdokan Support — account + embed
   ========================================================================== */

.erdokan-desk {
	display: flex;
	flex-direction: column;
	gap: 1rem;
}

.erdokan-desk__hero {
	position: relative;
	overflow: hidden;
	isolation: isolate;
	display: flex;
	align-items: center;
	justify-content: space-between;
	gap: 1.1rem;
	padding: 1.45rem 1.4rem 1.5rem;
	border-radius: 18px;
	color: #fff;
	background:
		radial-gradient(720px 280px at 8% -20%, rgba(125, 211, 252, 0.28), transparent 58%),
		radial-gradient(520px 240px at 96% 120%, rgba(96, 165, 250, 0.35), transparent 55%),
		linear-gradient(145deg, #0b1b4a 0%, #1638a3 48%, #2563eb 100%);
	box-shadow: 0 18px 40px rgba(15, 35, 95, 0.18);
}
.erdokan-desk__hero::before {
	content: "";
	position: absolute;
	inset: 0;
	z-index: 0;
	background-image:
		linear-gradient(rgba(255, 255, 255, 0.06) 1px, transparent 1px),
		linear-gradient(90deg, rgba(255, 255, 255, 0.06) 1px, transparent 1px);
	background-size: 40px 40px;
	mask-image: radial-gradient(ellipse at 30% 20%, #000 18%, transparent 72%);
	pointer-events: none;
}
.erdokan-desk__hero-mark,
.erdokan-desk__hero-copy,
.erdokan-desk__hero-btn {
	position: relative;
	z-index: 1;
}
.erdokan-desk__hero-mark {
	width: 3.4rem;
	height: 3.4rem;
	border-radius: 16px;
	display: grid;
	place-items: center;
	flex-shrink: 0;
	background: rgba(255, 255, 255, 0.14);
	box-shadow: inset 0 0 0 1px rgba(255, 255, 255, 0.16);
	color: #fff;
}
.erdokan-desk__hero-mark .pb-icon,
.erdokan-desk__hero-mark .pb-icon svg {
	width: 1.45rem;
	height: 1.45rem;
}
.erdokan-desk__kicker {
	margin: 0 0 0.2rem;
	font-size: 0.72rem;
	font-weight: 800;
	letter-spacing: 0.14em;
	text-transform: uppercase;
	color: rgba(255, 255, 255, 0.72);
}
.erdokan-desk__hero h1 {
	margin: 0 0 0.35rem;
	font-size: clamp(1.35rem, 2.4vw, 1.75rem);
	font-weight: 800;
	letter-spacing: -0.035em;
	color: #fff;
	line-height: 1.15;
}
.erdokan-desk__hero-copy p {
	margin: 0;
	max-width: 36rem;
	font-size: 0.9rem;
	line-height: 1.55;
	color: rgba(255, 255, 255, 0.86);
}
.erdokan-desk__hero-btn {
	flex-shrink: 0;
	display: inline-flex;
	align-items: center;
	justify-content: center;
	min-height: 44px;
	padding: 0.6rem 1.15rem;
	border-radius: 999px;
	background: #fff;
	color: #1d4ed8 !important;
	font-weight: 800;
	font-size: 0.88rem;
	text-decoration: none !important;
	box-shadow: 0 10px 22px rgba(15, 23, 42, 0.18);
}
.erdokan-desk__hero-btn:hover {
	transform: translateY(-1px);
	background: #eff6ff;
}

.erdokan-desk__stats {
	display: grid;
	grid-template-columns: repeat(3, minmax(0, 1fr));
	gap: 0.75rem;
}
.erdokan-desk__stat {
	background: #fff;
	border: 1px solid #e5e7eb;
	border-radius: 14px;
	padding: 0.9rem 1rem;
	box-shadow: 0 1px 3px rgba(15, 23, 42, 0.04);
}
.erdokan-desk__stat-num {
	display: block;
	font-size: 1.35rem;
	font-weight: 800;
	letter-spacing: -0.03em;
	color: #111827;
	line-height: 1.1;
}
.erdokan-desk__stat-label {
	display: block;
	margin-top: 0.2rem;
	font-size: 0.76rem;
	font-weight: 600;
	color: #6b7280;
}

.erdokan-desk__card,
.erdokan-embed {
	background: #fff;
	border: 1px solid #e5e7eb;
	border-radius: 18px;
	box-shadow: 0 1px 3px rgba(15, 23, 42, 0.04);
	overflow: hidden;
}
.erdokan-desk__card-head {
	display: flex;
	align-items: flex-start;
	justify-content: space-between;
	gap: 0.75rem;
	padding: 1.15rem 1.25rem 1.05rem;
	border-bottom: 1px solid #f1f5f9;
}
.erdokan-desk__card-head h2,
.erdokan-desk__card-head h3,
.erdokan-embed h3 {
	margin: 0 0 0.2rem;
	font-size: 1.05rem;
	font-weight: 800;
	color: #111827;
	letter-spacing: -0.02em;
}
.erdokan-desk__card-head p,
.erdokan-embed > p,
.erdokan-embed .erdokan-desk__card-head p {
	margin: 0;
	font-size: 0.84rem;
	color: #6b7280;
}

.erdokan-desk__btn,
.erdokan-embed__btn {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	gap: 0.4rem;
	min-height: 46px;
	padding: 0.65rem 1.2rem;
	border: 0;
	border-radius: 12px;
	background: linear-gradient(135deg, #2563eb 0%, #1f5fff 55%, #1749d6 100%);
	color: #fff !important;
	font-weight: 800;
	font-size: 0.9rem;
	font-family: inherit;
	text-decoration: none !important;
	cursor: pointer;
	box-shadow: 0 10px 22px rgba(37, 99, 235, 0.24);
	transition: transform 0.15s ease, filter 0.15s ease;
}
.erdokan-desk__btn:hover,
.erdokan-embed__btn:hover {
	filter: brightness(1.05);
	transform: translateY(-1px);
}
.erdokan-desk__btn--ghost {
	background: #fff;
	color: #1d4ed8 !important;
	border: 1px solid #dbeafe;
	box-shadow: none;
}
.erdokan-desk__btn--ghost:hover {
	background: #eff6ff;
}

.erdokan-desk__empty {
	text-align: center;
	padding: 1.6rem 1.4rem 1.75rem;
}
.erdokan-desk__empty-ico {
	width: 4.1rem;
	height: 4.1rem;
	margin: 0 auto 0.9rem;
	border-radius: 22px;
	display: grid;
	place-items: center;
	background:
		radial-gradient(circle at 30% 20%, #dbeafe, #eff6ff 70%);
	color: #2563eb;
	box-shadow: 0 10px 24px rgba(37, 99, 235, 0.14);
}
.erdokan-desk__empty-ico .pb-icon,
.erdokan-desk__empty-ico .pb-icon svg {
	width: 1.7rem;
	height: 1.7rem;
}
.erdokan-desk__empty h3 {
	margin: 0 0 0.4rem;
	font-size: 1.2rem;
	font-weight: 800;
	color: #111827;
}
.erdokan-desk__empty p {
	margin: 0 auto 1.15rem;
	max-width: 28rem;
	color: #6b7280;
	font-size: 0.9rem;
	line-height: 1.6;
}

.erdokan-tickets__list {
	list-style: none;
	margin: 0;
	padding: 0.45rem;
}
.erdokan-tickets__list > li + li { margin-top: 0.4rem; }
.erdokan-tickets__row {
	display: grid;
	grid-template-columns: auto 1fr auto auto;
	gap: 0.85rem;
	align-items: center;
	padding: 0.9rem 0.95rem;
	border-radius: 14px;
	text-decoration: none;
	color: inherit;
	border: 1px solid transparent;
	background: #f8fafc;
	transition: transform 0.15s ease, box-shadow 0.15s ease, border-color 0.15s ease, background 0.15s ease;
}
.erdokan-tickets__row:hover {
	background: #fff;
	border-color: #dbeafe;
	box-shadow: 0 10px 24px rgba(15, 23, 42, 0.06);
	transform: translateY(-1px);
}
.erdokan-tickets__ico {
	width: 2.45rem;
	height: 2.45rem;
	border-radius: 12px;
	display: grid;
	place-items: center;
	background: #dbeafe;
	color: #1d4ed8;
}
.erdokan-tickets__row--answered .erdokan-tickets__ico { background: #dcfce7; color: #15803d; }
.erdokan-tickets__row--customer-reply .erdokan-tickets__ico { background: #fef3c7; color: #b45309; }
.erdokan-tickets__row--closed .erdokan-tickets__ico { background: #f3f4f6; color: #6b7280; }
.erdokan-tickets__ico .pb-icon,
.erdokan-tickets__ico .pb-icon svg,
.erdokan-tickets__go .pb-icon,
.erdokan-tickets__go .pb-icon svg {
	width: 1.05rem;
	height: 1.05rem;
}
.erdokan-tickets__body { min-width: 0; }
.erdokan-tickets__no {
	display: inline-block;
	margin-bottom: 0.12rem;
	font-size: 0.72rem;
	font-weight: 800;
	letter-spacing: 0.04em;
	color: #2563eb;
}
.erdokan-tickets__body strong {
	display: block;
	color: #111827;
	font-size: 0.95rem;
	line-height: 1.35;
	white-space: nowrap;
	overflow: hidden;
	text-overflow: ellipsis;
}
.erdokan-tickets__meta {
	display: block;
	margin-top: 0.18rem;
	font-size: 0.78rem;
	color: #6b7280;
}
.erdokan-tickets__go { color: #94a3b8; }

.erdokan-ticket-badge {
	display: inline-flex;
	align-items: center;
	min-height: 26px;
	padding: 0.18rem 0.65rem;
	border-radius: 999px;
	font-size: 0.7rem;
	font-weight: 800;
	background: #f3f4f6;
	color: #374151;
	white-space: nowrap;
}
.erdokan-ticket-badge--open { background: #dbeafe; color: #1d4ed8; }
.erdokan-ticket-badge--answered { background: #dcfce7; color: #15803d; }
.erdokan-ticket-badge--customer-reply { background: #fef3c7; color: #b45309; }
.erdokan-ticket-badge--closed { background: #f3f4f6; color: #6b7280; }

.erdokan-desk__compose { padding-bottom: 0.35rem; }
.erdokan-new-ticket,
.erdokan-contact-form {
	padding: 1.15rem 1.25rem 1.3rem;
}
.erdokan-field { margin: 0 0 0.95rem; }
.erdokan-reply-form label,
.erdokan-new-ticket label,
.erdokan-contact-form label {
	display: block;
	font-weight: 700;
	font-size: 0.8rem;
	margin-bottom: 0.4rem;
	color: #111827;
}
.erdokan-reply-form textarea,
.erdokan-new-ticket input,
.erdokan-new-ticket select,
.erdokan-new-ticket textarea,
.erdokan-contact-form input,
.erdokan-contact-form textarea,
.erdokan-contact-form select {
	width: 100%;
	box-sizing: border-box;
	border: 1px solid #dbe2ea;
	border-radius: 12px;
	padding: 0.78rem 0.9rem;
	font: inherit;
	font-size: 0.92rem;
	color: #111827;
	background: #f8fafc;
	transition: border-color 0.15s ease, box-shadow 0.15s ease, background 0.15s ease;
}
.erdokan-reply-form textarea:focus,
.erdokan-new-ticket input:focus,
.erdokan-new-ticket select:focus,
.erdokan-new-ticket textarea:focus,
.erdokan-contact-form input:focus,
.erdokan-contact-form textarea:focus {
	outline: none;
	background: #fff;
	border-color: #2563eb;
	box-shadow: 0 0 0 4px rgba(37, 99, 235, 0.12);
}
.erdokan-new-ticket textarea,
.erdokan-reply-form textarea,
.erdokan-contact-form textarea {
	min-height: 112px;
	resize: vertical;
}
.erdokan-new-ticket__row {
	display: grid;
	grid-template-columns: repeat(3, minmax(0, 1fr));
	gap: 0.75rem;
}
.erdokan-new-ticket__foot {
	display: flex;
	align-items: center;
	justify-content: space-between;
	gap: 1rem;
	flex-wrap: wrap;
	margin-top: 0.25rem;
}
.erdokan-desk__promises {
	display: flex;
	flex-wrap: wrap;
	gap: 0.45rem;
	margin: 0;
	padding: 0;
	list-style: none;
}
.erdokan-desk__promises li {
	display: inline-flex;
	align-items: center;
	min-height: 28px;
	padding: 0.2rem 0.65rem;
	border-radius: 999px;
	background: #eff6ff;
	color: #1d4ed8;
	font-size: 0.72rem;
	font-weight: 700;
}

.erdokan-desk__back {
	display: inline-flex;
	align-items: center;
	gap: 0.25rem;
	align-self: flex-start;
	min-height: 36px;
	padding: 0.25rem 0.7rem 0.25rem 0.45rem;
	border-radius: 999px;
	background: #fff;
	border: 1px solid #e5e7eb;
	color: #1d4ed8;
	font-weight: 700;
	font-size: 0.84rem;
	text-decoration: none;
}
.erdokan-desk__back:hover { background: #eff6ff; }
.erdokan-desk__back .pb-icon,
.erdokan-desk__back .pb-icon svg {
	width: 1rem;
	height: 1rem;
}

.erdokan-ticket { padding: 0 0 1.15rem; }
.erdokan-ticket__head {
	display: flex;
	justify-content: space-between;
	gap: 1rem;
	align-items: flex-start;
	padding: 1.2rem 1.25rem 1.1rem;
	border-bottom: 1px solid #f1f5f9;
	background:
		linear-gradient(180deg, #f8fbff 0%, #fff 100%);
}
.erdokan-ticket__head h1 {
	margin: 0.2rem 0 0.45rem;
	font-size: 1.35rem;
	letter-spacing: -0.03em;
	color: #0f172a;
}
.erdokan-ticket__no {
	margin: 0;
	font-size: 0.74rem;
	font-weight: 800;
	letter-spacing: 0.06em;
	color: #2563eb;
	text-transform: uppercase;
}
.erdokan-ticket__meta {
	display: flex;
	flex-wrap: wrap;
	gap: 0.4rem;
	margin: 0;
}
.erdokan-ticket__meta span {
	display: inline-flex;
	align-items: center;
	min-height: 24px;
	padding: 0.12rem 0.55rem;
	border-radius: 999px;
	background: #f1f5f9;
	color: #475569;
	font-size: 0.72rem;
	font-weight: 700;
}

.erdokan-thread {
	display: flex;
	flex-direction: column;
	gap: 0.95rem;
	padding: 1.15rem 1.2rem;
}
.erdokan-thread__msg {
	display: flex;
	align-items: flex-start;
	gap: 0.7rem;
	max-width: 92%;
}
.erdokan-thread__msg--you { align-self: flex-end; flex-direction: row-reverse; }
.erdokan-thread__msg--staff { align-self: flex-start; }
.erdokan-thread__avatar {
	width: 2.15rem;
	height: 2.15rem;
	border-radius: 999px;
	display: grid;
	place-items: center;
	flex-shrink: 0;
	background: #e2e8f0;
	color: #334155;
}
.erdokan-thread__msg--staff .erdokan-thread__avatar {
	background: #dbeafe;
	color: #1d4ed8;
}
.erdokan-thread__avatar .pb-icon,
.erdokan-thread__avatar .pb-icon svg {
	width: 0.95rem;
	height: 0.95rem;
}
.erdokan-thread__bubble {
	border-radius: 16px;
	padding: 0.85rem 0.95rem;
	background: #f8fafc;
	border: 1px solid #e5e7eb;
}
.erdokan-thread__msg--staff .erdokan-thread__bubble {
	background: #eff6ff;
	border-color: #dbeafe;
}
.erdokan-thread__msg--you .erdokan-thread__bubble {
	background: #0f172a;
	border-color: #0f172a;
	color: #fff;
}
.erdokan-thread__who {
	display: flex;
	justify-content: space-between;
	gap: 0.75rem;
	margin-bottom: 0.35rem;
	font-size: 0.78rem;
}
.erdokan-thread__who time { color: #6b7280; font-weight: 600; }
.erdokan-thread__msg--you .erdokan-thread__who time { color: rgba(255, 255, 255, 0.62); }
.erdokan-thread__msg--you .erdokan-thread__who strong { color: #fff; }
.erdokan-thread__body { color: #1f2937; line-height: 1.65; font-size: 0.92rem; }
.erdokan-thread__msg--you .erdokan-thread__body { color: rgba(255, 255, 255, 0.94); }
.erdokan-thread__body p:last-child { margin-bottom: 0; }

.erdokan-reply-form,
.erdokan-reopen {
	margin: 0 1.2rem;
	padding: 1rem 1.05rem 1.05rem;
	border: 1px solid #e5e7eb;
	border-radius: 16px;
	background: #f8fafc;
}
.erdokan-reply-form__acts {
	display: flex;
	flex-wrap: wrap;
	gap: 0.6rem;
	margin-top: 0.8rem;
}
.erdokan-reopen p {
	margin: 0 0 0.75rem;
	color: #475569;
	font-size: 0.9rem;
}

.erdokan-embed { padding: 0 0 0.2rem; }
.erdokan-embed .erdokan-desk__card-head { padding-bottom: 1rem; }
.erdokan-embed__login {
	text-align: center;
	padding: 2rem 1.3rem 2.1rem;
}
.erdokan-embed__mark {
	width: 3.6rem;
	height: 3.6rem;
	margin: 0 auto 0.85rem;
	border-radius: 18px;
	display: grid;
	place-items: center;
	background: #eff6ff;
	color: #2563eb;
}
.erdokan-embed__mark .pb-icon,
.erdokan-embed__mark .pb-icon svg {
	width: 1.5rem;
	height: 1.5rem;
}
.erdokan-embed__login h3 { margin: 0 0 0.4rem; }
.erdokan-embed__login p {
	margin: 0 auto 1.1rem;
	max-width: 28rem;
	color: #6b7280;
}
.erdokan-embed__note {
	margin: 0 1.25rem 1.15rem;
	font-size: 0.84rem;
}
.erdokan-embed__note a {
	color: #2563eb;
	font-weight: 700;
	text-decoration: none;
}
.erdokan-embed__note a:hover { text-decoration: underline; }
.erdokan-embed__ok {
	margin: 1rem 1.2rem 0;
	background: #ecfdf5;
	color: #047857;
	border-radius: 12px;
	padding: 0.75rem 0.9rem;
}
.erdokan-embed__err {
	margin: 1rem 1.2rem 0;
	background: #fef2f2;
	color: #b91c1c;
	border-radius: 12px;
	padding: 0.75rem 0.9rem;
}
.erdokan-hp { position: absolute; left: -9999px; height: 0; overflow: hidden; }

@media (max-width: 800px) {
	.erdokan-desk__hero {
		flex-direction: column;
		align-items: flex-start;
	}
	.erdokan-desk__stats,
	.erdokan-tickets__row,
	.erdokan-new-ticket__row { grid-template-columns: 1fr; }
	.erdokan-tickets__row { gap: 0.55rem; }
	.erdokan-tickets__go { display: none; }
	.erdokan-thread__msg { max-width: 100%; }
	.erdokan-new-ticket__foot { align-items: stretch; }
	.erdokan-desk__btn { width: 100%; }
}