FAQ
Answers before you need to wait
The questions we hear most about orders, delivery, payments, and returns.
How do I place an order?
Add products to the cart or use Buy Now, enter your address, choose a payment method, and confirm. You will get an email and SMS when the order is received.
Do you offer cash on delivery?
Yes, COD is available across Bangladesh on eligible orders. Please keep cash ready for the courier.
When will my order arrive?
Dhaka city is usually 1–2 working days after dispatch. Other districts typically take 3–5 working days. See Shipping Information for details.
How do I track a parcel?
Use the Track Order page or My Account → Orders. Tracking appears after we hand the parcel to the courier.
Can I cancel an order?
Yes, if it has not been packed or dispatched. Open a ticket or contact us with the order number as soon as you can.
How do returns work?
Eligible items can be returned within 7 days of delivery. Unused, in original packaging. Open a ticket to start.
When will I get a refund?
After we receive and inspect the item. Wallet and card refunds usually show in 5–10 business days. COD refunds are sent by bKash or bank.
The product looks different. What now?
Take photos and open a ticket the same day. If we sent the wrong item we will replace or refund it.
How do I contact support?
The fastest way is a support ticket from your customer account. You can also use the Contact page. We reply in your dashboard and by email.
Is my payment information safe?
Yes. Card and mobile-wallet payments go through secure gateways. We do not store full card numbers.
Still need a person?
Open a ticket from your account. Our team replies in the dashboard and by email.